CAMPUSSHelp center
Answers about orders, delivery, returns and selling. Still stuck? Ask JULIET or contact support below.
Using CampussBiz
The Shop
Curated products from CampussBiz and approved vendors. Browse by category, filter by price, save items to your wishlist and check out with Mobile Money or card.
The Marketplace
Students sell products, offer services and post jobs to each other. Message a seller from the listing, and look for the Verified Student badge.
JULIET
Our assistant finds products from the live catalogue, explains checkout, delivery and returns, and checks where your order is.
Delivery
- We deliver to campuses and hostels in Accra.
- Give your hostel name and room number at checkout, and a phone number the rider can call.
- The delivery fee is shown at checkout and is paid to the rider on delivery. When the rider quotes the fare, that is paid in cash too.
- Each product page shows an estimated delivery time.
Returns policy
- You can ask to return an item within 7 days of receiving it.
- The item must be unused and in its original condition and packaging.
- To start a return, open the order from Orders and returns and choose Return on the item. Tell us why, and we review the request.
- We tell you the decision in your inbox. If a refund is approved, we will let you know how and when you will receive it.
- If something arrived damaged, wrong or never arrived, use the dispute option on the order so our team can look into it.
- Marketplace deals are between students and are not covered by the shop returns policy. Agree the terms with the seller before you pay.
Frequently asked questions
How do I place an order?
Add items to your basket, open the basket and choose Checkout. Pick your city, enter your hostel and room, and choose how to pay. You need to be signed in.
How can I pay?
Mobile Money (MTN, Telecel, AirtelTigo) or a card, paid securely through Paystack. All items are paid online; Pay on Delivery is not offered.
I paid but my order still says waiting for payment.
Give it a minute and refresh the order page. If you did not finish paying, an unpaid order is cancelled automatically after a while and you can start again. If money left your account and the order is still not confirmed, send us the order number and we will check it.
How much is delivery?
It depends on your city and is shown at checkout. The delivery fee is paid to the rider when your order arrives, not online. In some cities the rider quotes the fare, also paid in cash.
Where do you deliver?
To campuses and hostels in Accra.
How do I track my order?
Open Orders and Returns from your account. Each order shows its status: waiting for payment, being prepared, on the way or delivered. You can also ask JULIET, the assistant at the bottom right of the page.
Can I cancel an order?
You can cancel while the order is still waiting for payment, from the order page. After it is paid, contact support as soon as possible.
What is the Verified Student badge?
It shows that the account owner verified a student email address. Add your student email in your profile to get it. The badge is not a guarantee about how someone will behave, so still take care when you meet.
I forgot my password.
On the sign-in page choose Forgot password. We send a code to your phone or student email, and you can set a new password.
How do I sell on CampussBiz?
Anyone can post in the Marketplace (products, services or jobs) from the Sell page. To sell in the main shop you apply as a vendor, and an admin reviews your application. You will see the result in your inbox.
How do I book a service?
Open Services, choose a provider and tap Book this service. Say when you need it and what you need. The provider gets your request and a chat opens so you can agree the details and price. Track it under Bookings in your account, and rate the provider afterwards. Payment is agreed directly with the provider, so only pay once you are happy with the work.
How do I stay safe in the Marketplace?
Deals in the Marketplace are between students. Meet in a public place on campus, inspect the item before you pay, and never pay outside CampussBiz for something you have not seen. Use the Report button on any listing that looks fake or unsafe.
Contact support
Have your order number ready (it looks like CB-482913) so we can find your order quickly.
- Call or WhatsApp: +233 57 052 1395
- Email: campusbiz057@gmail.com
- Problem with an order? Open it in Orders and returns and use the return or dispute option there.
- Something wrong with a Marketplace listing? Use the Report button on the listing.
See also the Terms and Conditions and the Vendor Rules.